Our Customer Support

This blog post is all about our amazing Customer Support and it covers the basics of what everyone needs to know.

It is important to keep in mind that users of online gambling websites have different profiles. We know that some players are experienced and perfectly know how to place their bets, or how online casinos work.

Others are not quite as familiar with how they can start playing and how to navigate on Casino Heroes.

How we help you

All of our players deserve immediate answers, which is why we have an amazing Customer Support team. And of course, when your own money is at stake, you have the right to know what is happening!

Our friendly Support Team is available from 9 in the morning till midnight CET, 7 days a week – even on public holidays. There are multiple ways to get in touch with us:

• Via the live chat service that is located directly on site
• By sending an email to: [email protected]

The most common questions

The Casino Heroes Customer Support Team can help you with any questions and concerns regarding your game play and account. According to the feedback received, we have listed the most common question topics.

Promotions and bonuses

Promotions, bonuses, bonus spins, giveaways, tournaments, and other exciting offers are some of the most common topics when we get contacted by our players.

Are you wondering about when a promotion expires? What the minimum deposit amount is? What about the wagering requirement? Qualifying games? Terms and Conditions?

If you can’t find the information you are looking for in our FAQ’s onsite, you can contact the Customer Support team to find out all you need to know.

Deposits, withdrawals and waiting times

Most of the issues that players face are related to withdrawals. If you have any questions about deposit methods, withdrawal times or face any problems, don’t hesitate to contact our Customer Support Team. The support agent should be able to provide all the necessary information.

Account registration

The first thing you need in order to access promotions and to withdraw your winnings, is an account. That means that you need to register at Casino Heroes and pass over certain details. After a successful registration, if your account gets locked, you need to contact the Customer Support Team immediately. It is good to remember that even a simple spelling mistake may result in your identity not being verified.

A casino games are not working

Every once in a while, a player faces some problems with a specific game. The game is not loading, or the player can’t open the game on mobile. Usually, this problem is easy to fix, and the player just needs to clear cookies, cache, browser history, and try again.

If you have questions or concerns regarding your gambling experience, deposits, withdrawals or your account, using the live chat enables you to talk to a real person, in real time of course.

The best part is, you can ask your question and get the answer straight away! Our live chat is easy to use – all you need to do is to click on the chat button, which will open the chat box, and you can start the conversation.

Since the live chat is not available 24/7 you will sometimes need to explain your concern or the issue you are dealing with via email.

We care about your opinion

We truly care about our players, and that is why we want to offer the best Customer Support experience they could ever have.

We encourage all our players to tell us about their experience, but in the meantime, we’d like to share some of the feedback our Customer Support Team have recently gotten:

‘’Perfect Support as always. Love Casino Heroes!’’

‘’Nice support, helpful and quick, would recommend!’’

‘’Very efficient service that makes me trust your Casino!’’

‘’This has been my favourite casino from the start, all the staff in support is so friendly!’’

‘’Great selection of games, easy to withdraw, very very quick easy process, great bonuses. Fully recommended casino.‘’

”Lovely customer service.”

”Support Agent was very friendly and nice, providing me the information I needed (and a little extra, too) in just a few minutes. Great service, a lovely start for a new week.’

Our friendly Customer Support Team are here to help with any questions you may have. Get in touch by email or use our live chat!


When the fun stops – STOP
To stay safe and in control of your gambling, you can set daily, weekly or monthly deposit, loss and wagering limits. Keep it fun and safe!

Casino Heroes is created by game enthusiasts with the mission to elevate the online casino experience to an entirely new level.


18+ Only

MGA license MGA/B2C/253/2013

General Terms & Conditions Apply


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